Refund and cancellation policy

Châtilon endeavours to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards.

While we believe in selling premium quality and providing the best products to us customers. 

Refund / Exchange

We do not have an exchange / return policy.

Incase there is a defect in the product please send us an email at within 24hours of receiving the product in its packing so that we can create an exchange for you.


  • We are available for customer support via email and our response time is 24 hours. Our email id is:


  • The colour in images on the website can slightly vary due to product shoots in professional lighting.